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Complaints
Procedure.
We are committed to high service standards.
If you're not satisfied, we'll resolve your concerns quickly and transparently as your trusted partner.
Making a Complaint
A complaint is any expression of dissatisfaction where a response or resolution is expected.
Email Us
sultan@eazy-switch.com
Post to Us
Eazy Switch Limited
Unit 14 Clements Court, Clements Lane
Ilford, Essex, IG1 2QY
3. Our Process
Acknowledgement
Within 3 working days
Investigation
Handled by trained staff
Final Response
Within 10 working days
We will keep you informed if more time is required.
4. Escalation
If you are not satisfied with the initial outcome, we have a clear escalation path:
5. Independent Dispute Resolution
If your complaint is not resolved after 8 weeks, or you receive a "deadlock letter", you can escalate externally to the Energy Ombudsman.
Phone & Email
0330 440 1624
enquiry@ombudsman-services.org
Address
Energy Ombudsman, PO Box 966, Warrington, WA4 9DF
6. Independent Advice
Get free, impartial energy advice from Citizens Advice regarding your consumer rights.
7. Vulnerable Customers
We provide additional support including flexible communication, extra assistance, and fair treatment where required.
8. Data Protection
We comply with UK GDPR and the Data Protection Act 2018. For more details, view our Privacy Policy.
9. Complaints Records
We maintain detailed complaint records for compliance, audit purposes, and to continuously improve our service quality.
"We appreciate the opportunity to resolve any concerns and are committed to providing a fair, transparent, and timely resolution."