Privacy Policy
Last Updated: 06 December 2025
1. Introduction and Who We Are
Eazy Switch Limited ("we", "us", "our") is a business energy consultancy and broker committed to transparency and integrity. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.eazyswitch.com], engage with our services, or interact with us. We are the data "Controller" of your information under the UK General Data Protection Regulation (UK GDPR).
2. The Information We Collect
We collect information necessary to provide you with energy consultancy services. This includes:
Personal Identifiers: Your name, business address, email, and phone number.
Business Energy Data: Your business energy supplier(s), account numbers, meter details, and historical consumption data.
Communications: Records of our correspondence, including emails, call notes, and feedback.
Technical Data: When you use our website, we may automatically collect information such as your IP address, browser type, and pages viewed.
3. How We Use Your Information
We use your personal information only for legitimate and specified purposes, including:
To provide and operate our energy consultancy and brokerage services.
To compare energy tariffs and suppliers on your behalf.
To manage your energy contracts and provide ongoing customer support.
To communicate with you regarding your account and our services.
To comply with our legal and regulatory obligations.
Our legal basis for processing your data is typically the performance of a contract with you, our legitimate interest in providing our services effectively, or your consent where we have specifically asked for it.
4. How We Share Your Information
We do not and will not sell your personal information. We only share it where necessary:
With Energy Suppliers: To obtain quotes and manage the switching process on your behalf.
With Service Providers: Such as IT hosting, data analytics, and professional advisory firms, under strict confidentiality agreements.
For Legal Reasons: If required by law, to protect our rights, or to prevent fraud.
5. Data Security and Retention
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. We retain your data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
6. Your Data Protection Rights
Under UK data protection law, you have rights including:
Right of Access: To request a copy of the personal data we hold about you.
Right to Rectification: To correct inaccurate or incomplete data.
Right to Erasure: To request we delete your data in certain circumstances.
Right to Restrict Processing: To limit how we use your data.
Right to Data Portability: To receive your data in a structured, machine-readable format.
To exercise these rights, please contact us using the details in Section 8.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie settings through your browser.
8. Contact Us and Complaints
For any questions, to exercise your rights, or if you have concerns about our data handling, please contact our Data Protection Lead:
Email: privacy@eazy-switch.com
Post: Unit 14 Clements Court, Clements Lane, Ilford, Essex. IG1 2QY
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO).
9. Changes to This Policy
We may update this policy periodically. The latest version will always be posted on our website with the "Last Updated" date.